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Wayne Simons

Wayne Simons

Systems Administrator / Abuse Department Team Lead at Hostway Corporation (Chicago, Illinois)

Computer/Network Security

Summary

To find a long term and rewarding career that will utilize and help build my skills in cyber and network security, computer networking, computer programming, database administration and web design.

Experience

Systems Administrator / Abuse Department Team Lead
Hostway Corporation
March 2007 - Present (10 years 6 months) Chicago, Illinois
Enforce the company's terms of use and acceptable use policy in regards to spamming, fraudulent/phishing web sites, abuse of server resources and legal issues including: DMCA, trademark infringement and defamation of character. Provide email and phone support to customers regarding violations of these policies. Respond to third party complaints regarding customer's abuse of our terms of use and acceptable use policy. Use Nagios and other monitoring software to continually monitor hundreds of servers for any abuse of server resources, including: memory usage, mail activity, malicious scripts and DoS attacks, and respond accordingly to minimize downtime and impact on other customers. Develop proactive measures to minimize the impact of abuse and security issues on other customers. Provide assistance to the rest of the systems and data center team with tickets, service requests, server maintenance, and other daily systems administration tasks and projects as required. Create and manage a web-based interface to track and record abuse and security related incidents. Act as an intermediary between the system administrators, network operations center, support leads, customer service and customers, to insure that abuse and security related issues are responded to in the most timely and efficient manner possible, while insuring customers receive the most prompt, informative and mannerly notification possible. Skills/Technology Used: Linux (Debian), Windows Server 2003, PHP and MySQL
Supervisor, Personnel Coordinator
Osco Drug
February 1999 - April 2007 (8 years 2 months) Elmhurst, Illinois
Supervisor. Personnel Coordinator. Manage multiple general merchandise departments. Handle cashier and clerk duties as necessary. Provide customer service as needed throughout the store.
Assistant to the Secretary of the President
Elmhurst College
August 1999 - December 2001 (2 years 4 months) Elmhurst, Illinois
Assisted the secretary to the president with office needs such as filing, word processing, spreadsheet management, and web page development.

Education

Elmhurst College
Master's Degree
Computer Networking, Windows Server Administration, Linux Server Administration
2003 - 2005
Elmhurst College
Bachelor's Degree
Computer Science, Computer Programming, Server-side Programming
1999 - 2003
West Leyden High School
High School or equivalent
1995 - 1999